Terms and Conditions

General Terms and Conditions of Kaldenbach GmbH

General

The following terms and conditions apply to all deliveries, contracts, and other services. Any deviating general terms and conditions of the buyer are rejected. All deviations require our written confirmation. Our offers, including those in catalogs and brochures, are non-binding and subject to change. We reserve the right to make changes to the form and color of items.

The contract

Once all the information relating to the order has been entered, it will be displayed to you again in summary form. Almost all of the information can be corrected again at this point. By clicking on the “Order” button, you send the order to us and at the same time confirm that you have read our general terms and conditions and agree to their validity for this contract.

After we receive your order, you will immediately receive a summary by email and, as a rule, the order confirmation or invoice on the next working day. The purchase contract is concluded when we accept your order by delivering the goods or by notifying you of the delivery. The contractor is Kaldenbach GmbH, 91217 Herbruck, Germany.

Prices

Our prices include statutory value added tax. For commercial customers with special conditions, net prices plus statutory value added tax are displayed. Prices are subject to change.

Terms of payment

We only deliver against payment in advance, i.e., you will receive the goods immediately after receipt of the invoice amount. In the event of late payment, we are entitled to charge interest on arrears at a rate of 2% above the respective discount rate of the Deutsche Bundesbank plus sales tax. A fee of €2.50 will be charged for each reminder.

Delivery

Delivery is made by the parcel delivery service DPD or an equivalent alternative provider to the delivery address you have specified. The shipping costs will be displayed before the order is placed. In the case of delivery of extremely bulky, large or small items, dangerous goods (e.g. lighters) and deliveries to countries outside the EC, the shipping costs may differ from the data displayed. However, you will then be notified immediately of the actual shipping costs incurred and have the option of canceling the order already placed.

Retention of title

The goods remain our property until full payment has been received. The buyer may resell the goods in the ordinary course of business with retention of title, but assigns to us all claims to which they are entitled immediately or later up to the amount of our invoice.

Unavailability of the ordered goods

If a particular item is not available, we are entitled to withdraw from the contractual obligation to deliver; at the same time, we undertake to inform you immediately of the unavailability and to refund any payments already received without delay.

Warranty and liability

If delivered items have obvious material or manufacturing defects, including transport damage, please report these immediately to us or to the

employee of the shipping company who delivers the item.

For all other defects in the purchased item occurring during the statutory warranty period,

your statutory claims apply at your discretion.

Revocation

In the event of an effective revocation, the services received by both parties must be

returned and any benefits derived (e.g., interest) must be surrendered.

If you are unable to return the service received in whole or in part, or only in a deteriorated

condition, you must compensate us for the loss in value.

In the event of a return, you shall bear the costs of the return shipment if the goods delivered correspond to those ordered. Otherwise, the return shipment is free of charge for you.

The return

We will transfer the value of the goods (and, if applicable, the shipping costs) to the bank or credit card account specified in your order. If you pay on account, we will offset any postage costs payable by us against any outstanding invoice amounts from the returned delivery. Otherwise, we will transfer all amounts payable by us to an existing account. If we do not have your payment details on file, we will send you a check. You will be notified of the credit note by email. If you have not yet transferred the invoice amount, the invoice will become invalid upon return. Under the following conditions, you will also be reimbursed for the shipping costs of the return:

- The return is made from a German delivery address.

- You have revoked the purchase contract in writing or by email within 14 days of receiving the goods

or returned the goods to us.

- The order value exceeds EUR 40.

Data protection

The data necessary for order processing will be stored. All personal data will of course be treated confidentially.

Place of performance and jurisdiction

The place of performance and jurisdiction, including for actions on bills of exchange and checks, is 91217 Hersbruck. Our contract language is German.

Liability

Claims for damages arising from delay, impossibility of performance, breach of contractual and statutory ancillary and protective obligations, culpa in contrahendo, and non-contractual liability are excluded, unless the damage was caused by gross negligence or intentional acts on our part. Regardless of the legal basis, our liability is limited to three times the delivery price. We apologize for any printing errors on our website, in our catalogs, and in our brochures and unfortunately cannot accept any liability for these.

+49 (0)9151.81785- 0

Mon-Thu: 8:00 a.m.-5:00 p.m.

Fri: 8:00 a.m.-2:00 p.m.